KEY HIGHLIGHTS
- Ownership Transfer Challenges: Facebook pages may retain old owners’ control, hindering tasks like linking Instagram accounts after ownership changes.
- Meta Business Suite Access: Despite ownership changes, access to Meta Business Suite can enable previous owners to control the Facebook page.
- Integration Issues: Inability to link Instagram accounts may result from ownership transfer gaps, affecting seamless coordination between platforms.
- Transfer Process: To transfer ownership successfully, use Meta Business Suite, invite the new owner, grant full control, and confirm the transfer through email.
- Revoking Access: Removing old users from Facebook and Instagram requires navigating Meta Business Suite settings, but new admins face a 7-day waiting period for security reasons.
- Security Measures: A 7-day waiting period for new admins ensures account integrity and prevents hasty removals, prioritizing the security of the business account.
It often occurs that, even after the transfer of ownership of a Facebook page, the previous owner retains full control over it. While their name may not appear under “People with Facebook access,” they could still have access to manage the Facebook page. This situation might arise if the account retains access to Meta Business Suite, as seen in our case with user Akai Shuichi having full business account access to the Facebook Page Slash Insider.
To address challenges like the inability to link an Instagram account to the Facebook page following a change in ownership, proceed with the following steps. In this particular case, Damian Wayne serves as the new owner, while Akai Shuichi is the former owner.
This could be a contributing factor to the inability to link the Instagram account to the Slash Insider page after the ownership transfer. In our situation, Damian Wayne is the new owner of the Facebook Page, while Akai Shuichi is the former owner.
When you click on “Review Connection,” it opens the Instagram login page. Despite entering all the credentials correctly, the connection between the Facebook Page and Instagram account still fails.
To address this issue, you should log in to the Meta Business Suite using the account that originally owned the Facebook Page. Once logged in, follow the steps below on the “Meta Business Suite” page of the original account to grant complete control of the Facebook Page to the new user.
Managing Business Account in Meta Business Suite
Step 1: Navigate to Settings > People in Meta Business Suite. Even if the account status is inactive, it still has full access to the Facebook Page.
Step 2: Click on “Invite People” button and enter the email address of the new user to whom you want to transfer the ownership of Meta Business Suite, then click on Next.
Step 3: After clicking “Next,” select “Manage” in the “Full Control” dropdown and click “Next.”
Step 4: Now select the business assets for which you want to transfer the ownership and click on “Next.”
Step 4: Now click on “Send Invitation” button to confirm the transfer.
You will see a confirmation of the invite being sent. The new user will have 30 days to accept the invite, before the invitation link expires.
Step 5: Now the new user will will discover an email from Facebook in their inbox. They should proceed by clicking on the “Get Started” button to commence the transfer process.
This action will bring up the Meta Business Suite login page, prompting you to enter your name and proceed to the next steps.
Step 6: Conclude these steps, and in the final phase of the process, click on “Accept Invitation.” This action will then prompt you to re-enter the login password to confirm the acceptance of the invitation.
Step 6: Navigate to the Meta Business Suite page by clicking on the profile icon of your Facebook Page.
Once you log in to the Meta Business Suite using the new account, the system will automatically present a connection request. To proceed, simply click on the “Continue” button. Subsequently, you will be prompted to input the Instagram credentials associated with your business account. This step finalizes the connection between Meta Business Suite and your Instagram account.
After successfully executing these steps, you will observe the confirmation of the established connection between your Meta Business Suite and Instagram account. This ensures seamless integration and coordination between the two platforms, enhancing your ability to manage and utilize the features provided by Meta Business Suite in conjunction with your Instagram account.
How to remove the access of old user to Facebook Page and Instagram Page?
To remove access for the old user from the Facebook Page and Instagram Page, follow these steps. In our case as we stated old user was Akai Shuichi and new user is Damian Wayne.
Step 1: Go to the Settings > People.
Step 2: Select the old user and click on “Remove from business account” to revoke the access.
If you receive a “Permission Denied” message while attempting to remove the user, it’s likely because you are a new admin in this business account. This precaution is in place for security reasons. To maintain account integrity, there is a mandatory 7-day waiting period before you can remove an admin.
Kindly try the removal process again after this waiting period has elapsed. Your patience is appreciated as we prioritize the security of your business account.
Summary
The issue discussed pertains to the retention of access rights by the previous owner even after transferring ownership of a Facebook page. This problem may be linked to the continued access of the previous owner through Meta Business Suite. In the provided case, the new owner, Damian Wayne, faced difficulties connecting the Instagram account to the transferred Facebook Page.
To resolve this issue, the solution involves logging into Meta Business Suite from the original owner’s account and following a series of steps:
- Navigate to Settings > People in Meta Business Suite.
- Despite the account status being inactive, invite the new user (Damian Wayne) by entering their email address and selecting “Manage” under “Full Control.”
- Choose the business assets for ownership transfer and send the invitation.
- The new user receives an email, clicks “Get Started,” and completes the transfer process.
- Once logged in from the new account, accept the connection request and enter Instagram credentials.
To remove access for the old user (Akai Shuichi) from both Facebook Page and Instagram after seven days, follow these steps:
- Go to Settings > People.
- Select the old user and click “Remove from business account.”
Note: A “Permission Denied” message may initially appear due to a 7-day waiting period for new admins. After this period, attempting to remove the old user should successfully revoke their access.
